Support Policy

Support Policy


This Support Policy describes how we provide support to users of

We reserve the right to change this policy without prior notification. It is your responsibility to keep updated.

Support time

We endeavor to respond to your queries within 24 hours, however, due to large scale of users on this site, that time may be extended. Working days are generally Monday to Friday 8am to 6pm.

Parameters of Support

We offer support for the following:

  • Account issues
  • Payment disputes
  • Presale questions
  • Website functionality
  • General questions.

Before Asking Questions

Read all the documentations provided on the Freelance Support Workers website. It maybe that you will find the answers to your questions


Freelance Support Workers has the right to revoke your access to the website and prevent you from signing up to the site in the event of abuse towards support staff and/or other users, including, but not limited to:

  • Use of profanity of any kind.
  • Defamation of character.
  • Spamming of any kind.
  • Constantly re-posting identical messages or emails.
  • Defaming Freelance Support Workers

Please note that it is not your right to access the Freelance Support Workers website or to use our services. Please use the website for intended professional purpose and do not violate the rights others on this site.